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Roger is 75 years old and lives in a three-bedroom social housing property. He had been admitted to hospital following a fall on the steps outside his property which caused an injury to his ribs. Roger was referred to HertsHelp by the nurse in charge of the ward he was being treated on at Watford General Hospital as a hospital discharge case. The nurse had become aware that Roger’s property was in a bad state. Read more
Karen is the main carer for her son who has undiagnosed Asperger’s. Karen is unable to work due to her son’s condition and needs. She has no recourse to public funds, no money coming into the household and therefore struggles with daily financial needs such as rent, childcare, food and bills. Read more
Terrance has autism, cerebral palsy, dyspraxia and mobilises with a walking stick. Terrance lives alone, has a poor diet and his brother was worried he was socially isolated as he was quite reclusive, relying upon his family for social stimulation and his social life. Read more
Martin is suffering with Post-traumatic stress disorder (PTSD). He contacted HertsHelp as needed help with a variety of issues, including his debt through rent arrears and paperwork. Read about how the HertsHelp adviser supported Martin. Read more
Story about the loss of her brother and help she received Read more
Dallas Clarke is a 46 year old woman who was diagnosed with a personality disorder and depression 4 years ago. Dallas was unhappy with the way that she had been treated by the Barking Havering and Redbridge Trust (BHRT) Read more
Laura is 35 years old and has been living with a diagnosis of paranoid schizophrenia for the last ten years. Laura was assessed and detained in hospital under section 3 of the Mental Health Act. Laura requested help from an Independent Mental Health Advocate (IMHA) to help her advocate her views at her weekly ward round, as she felt that she was not being listened to by her psychiatrist. Read more
Joanne is a 41 year old woman with a diagnosis of Huntingdon’s disease. She has two young teenage children who live in the local area with her ex-partner. Joanne was referred for Independent Mental Capacity Advocacy (IMCA) due to a change of accommodation decision, but was moved a day later before an advocate could get involved. Read more
Caroline, 86, contacted HertsHelp after seeing an article in the Horizon magazine. She felt her house was always cold in the winter, but couldn’t afford to put her heating on for very long. Read about how our HertsHelp service helped Caroline receive the help she needed. Read more
Debbie was unhappy with her social worker, whom she felt was abrupt and did not listen to her. Then after conducting a care assessment, she was informed that her care package would be cut. Although she complained about the social worker’s attitude and the reduction in care hours allocated, she got nowhere. Read more
A change of accommodation IMCA referral was received for Khushdip who is a 57 old lady who has been diagnosed with delusional disorder, depression and with displaying hoarding behaviours. Khushdip has been living alone in a 3 bedroom council rented accommodation for the last ten years. Read more
Susy has a Learning Disability, and is a mother to a young son whom was on Child Protection register. Susy had mistrust of Local Authority professionals whom she felt were not listening and judging her, and her opinions were being dismissed. Susy felt entirely alone and contacted POhWER for advocacy support. Read how the Community Advocate ensured that Susy was supported to have her voice heard and empower her for the future. Read more