Feedback

POhWER takes feedback seriously and we use it as part of our commitment to continually improving our services.

Receiving compliments is lovely but we also want and need to hear where we could have done better so we can put anything right that’s gone wrong.

If you use one of our services, are a professional we interact with, or are one of our stakeholders, we have specific links below so that you can tell us what you think.

Thank you for taking the time to do this.

The information you enter into these forms will be collected and stored by POhWER. Depending on your reason for contacting us, we will process and store your personal information in accordance with the categories laid out in our privacy policy, which can be found by clicking here.

Sometimes things don't go quite right, and we want to hear from you if that is the case.

What we’ll do if you make a complaint:

If you make a complaint, we will acknowledge it within two working days of receiving it. Unless you have asked us not to contact you, a manager will be in touch with you within 5 working days of this acknowledgement to discuss your complaint and how we will be responding to it. Unless otherwise agreed with you, we will provide you with a response to your complaint no more than 20 working days later. If you are not happy with this response, there is an appeal process which will be explained to you with the response.

You can download our complaints policy here: POhWER Complaints Policy (pdf)

You can read our complaints handling promises by clicking here.

How to make a complaint:

You can make a complaint by calling our Information Advice and Advocacy Support Centre on 0300 456 2370 or by emailing them at [email protected] or by completing this online feedback form: https://pohwer.typeform.com/to/HE4O47

If you don't want to make a complaint but want to give us feedback about our services, the support that we have provided or POhWER's staff please use the links below. Alternatively, you can call our Information, Advice and Advocacy Support Centre or email them at [email protected]

If you were happy with the service you received from POhWER we would love to know:

Compliments and comments feedback form - online

Compliments and comments feedback form - word

If you are a Decision Maker for IMCA:

And would like to give us your feedback about how the IMCA worked with you and how the IMCA service influenced your decision making, then please fill out the simple online feedback form below:

Record of Decision Makers feedback form

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