POhWER takes feedback seriously and we use it as part of our commitment to continually improving our services.

Compliments and comments

If you are happy with the service you received from POhWER or have a comment you would like to make you can complete our feedback form below:

• compliments and comments feedback form - online
• compliments and comments feedback form - MS Word

Complaints

If you are unhappy with the service you have received from POhWER we would like to hear about it so we can put things right.

You can make a complaint by calling our Help Hub on 0300 456 2370, emailing [email protected] or by completing our complaint form (online) / complaint form (MS Word)

What we’ll do if you make a complaint:

We will acknowledge your complaint within two working days of receiving it. Unless you have asked us not to contact you, a manager will be in touch with you within 5 working days of this acknowledgement to discuss your complaint and agree how we will respond to it.

Unless otherwise agreed with you, we will provide you with a complaint response within 20 working days.

If you are not happy with this response, there is an appeal process which will be explained to you with the response.

You can read our complaints handling promises for more information about what you can expect from us.

You can also read our Complaints Policy for more information.

If you are an IMCA Decision Maker:

And would like to give us your feedback about how the IMCA worked with you and how our IMCA service influenced your decision making, then please fill out our Record of Decision Makers feedback form

The information you enter into these forms will be collected and stored by POhWER. Depending on your reason for contacting us, we will process and store your personal information in accordance with our privacy policy, which can be found here