Residents in Norfolk are to continue to benefit from an integrated advocacy service after we have retained an important local authority contract in the area. POhWER has been working in Norfolk since 2003. 

The contract, awarded by Norfolk County Council, will now be provided in partnership with, existing partner, Age UK Norfolk, and new partner, Royal Association for Deaf People (RAD). Age UK Norfolk will continue to support people aged 65 and over to raise a complaint or concerns to the NHS. RAD will provide advocacy support for the deaf community including support in BSL.

The service covers a range of advocacy needs and is available to eligible adults over 18 that reside in the county. This includes prisoners, people living in care homes, and people in hospital and mental health units.

Our team of trained, skilled and knowledgeable advocates will provide person-centred support to people to enable them to understand and safeguard their rights, obtain information, request access to services that meet their needs and ensure that their views, wishes, and choices are represented, understood and can be acted upon.

All of the advocacy services provided by POhWER are free to access, independent, and confidential.

Daniel Anderson, Associate Director, POhWER: “We are delighted to continue our longstanding relationship with Norfolk County Council in order to provide Advocacy services to people in the region.  We are also excited to welcome RAD into our existing partnership with Age UK Norfolk and believe that we are better equipped than ever to support the widest range of beneficiaries possible.”
Sarah Watson, Operations Manager, Royal Association for Deaf People (RAD): “Royal Association for Deaf people (RAD) is proud to announce our partnership with POhWER, a collaboration aimed at championing the rights of the Deaf Community in Norfolk.  Through this alliance, our Advocates, who are either deaf themselves or fluent in British Sign Language, bring a deep understanding of deaf culture.  By providing a service in deaf people’s first or preferred language, BSL, we eliminate the reliance on interpreters, and ensure the highest standards of support. We look forward to amplifying the voices of the Deaf Community and meeting their individual needs with empathy.”

Jen Field, Head of Supporting and Enabling and Deputy CEO, Age UK Norfolk: “Age UK Norfolk are pleased to be continuing our partnership with POhWER, promoting the independence of older people in Norfolk and ensuring that they have a voice. The Charity is particularly excited to be expanding its service offering to include Relevant Person’s Paid Representative Service (RPPR), providing qualified advocates with specialist knowledge and skills to support those experiencing deprivation of liberty; or those requiring support from an NHS complaints Advocate. These services enhance our vision of ensuring older people are able to meet the challenges of later life and live well in Norfolk.”

Some people may need to be referred for advocacy by health and social staff and some advocacy services are open for people to refer themselves. 

More information about the service, including how to access support, can be found on the Norfolk page of our website. Or you can contact the HelpHub by email at [email protected] or by telephone: 0300 456 2370.