Welcome to POhWER

We help people who, because of disability, illness, social exclusion and other challenges, find it difficult to express their views or get the support they need.

Our mission is to empower people to have a voice and make a real difference to their lives. We do this by speaking for them when they can't and supporting them to speak for themselves when they can.

We are a charity and the advocacy, information and advice services we provide are free, independent and confidential.

London Independent Health Complaints Advocacy Service (IHCAS)

Independent Health Complaints Advocacy Service for people who wish to make a complaint about treatment provided under the NHS. In London we provide this service to the residents of 20 boroughs.


Author: Sukhwinder Kaur

Make a referral

If you or someone you know needs support, you can make a referral to our services now or call 0300 456 2370 to speak to our Information, Advice and Advocacy Support Officers.


Author: Sukhwinder Kaur

Laura's story - IMHA support

Laura is 35 years old and has been living with a diagnosis of paranoid schizophrenia for the last ten years. Laura was assessed and detained in hospital under section 3 of the Mental Health Act. Laura requested help from an Independent Mental Health Advocate (IMHA) to help her advocate her views, as she felt that she was not being listened to by her psychiatrist.


Author: Sukhwinder Kaur

Our Impact 2018-2019


people supported


issues supported


contacts received by our Help Hubs

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Each year, more and more vulnerable people need us to help them speak up and be heard. To help them, we need you to help us. Donate now and help us change a vulnerable person's life for the better.

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Latest Events

  • EmPOhWER groups in Nottingham moving to remote support

    Due to the outbreak of coronavirus and for the safety of the public, POhWER are moving to remote support with an interim helpline number. All of the EmPOhWER groups meetings in Nottingham in April will not be held. Read more

  • Drop in service - Camden

    Do you live in Camden? Do you need help to make choices about your life & understand your rights? Do you or someone you know have an issue or complaint about any aspect of your NHS care or treatment? Read more

  • Independent Health Complaints Advocacy drop ins - Haringey

    Do you live in Haringey? Do you or someone you know have an issue or complaint about any aspect of your #NHS care or treatment? Read more

Latest News

  • A message about Coronavirus (COVID-19)

    POhWER remains committed to providing information, advice and independent advocacy support wherever possible. We will still do what we can to support you, including providing help by phone and email. Read more

  • We have rebranded!

    We are excited to tell you that we have rebranded with a new logo, strapline, colour scheme and website. Read more

  • Vitality Big Half

    A huge well done to everyone who ran in the Vitality Big Half for POhWER! Read more