Help Hub

Access the information on this page in BSL Sign Language

Our Help Hub provides support to clients, professionals and other stakeholders. Our Help Hub offers a gateway to information, advice and advocacy services throughout POhWER. The Help Hub holds a wealth of knowledge and skills to help you access the right support.

Our friendly and professional team of professional information, advice and advocacy support officers can help point you in the right direction, provide contact details and information for organisations you may need to speak with or provide access to specialist advocacy services provided by within POhWER.

Our centre is open from 8am till 6pm Monday to Friday. You can contact us by phone, email, skype, text or in writing. Whatever your query or support needs, Help Hub is the first point of contact for help.

Help Hub information in BSL Sign Language

Latest

Volunteers Week

From 1st - 7th June, we are celebrating Volunteer Week! We will taking this opportunity to thank our volunteers and share their stories.
Help us to continue our human rights work: Call out for PPE donations

Are you a corporate or small business who is in a position to donate PPE to POhWER?
Our impact in 2019-2020

Our latest Impact Report is here! It showcases the amazing work and outcomes that are delivered through our services and the positive difference they make to people’s lives.
Yusif's story - HertsHelp

Yusif emailed HertsHelp to ask for help. An advisor, Michelle called him back to discuss his issues. Yusif explained that he had tested positive for Covid-19 three days ago and had been advised to isolate for seven days initially. Yusif said that he has bi-polar disorder and has had a manic episode.

Help Hub Support For Professionals

POhWER will provide Social Care/frontline workers with a Help Hub Support For Professionals helpline service where a professional professional will provide a skilled opportunity to reflect on Social Care dilemmas.
Relevant Person's Paid Representative Service (RPPR)

POhWER’s RPPRs are qualified advocates who have specialist knowledge of the Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS) legislation. They visit the person deprived of their liberty on a regular basis and help them to understand their DoLS authorisation and how it affects them.
Citizen, Peer and Group Advocacy

POhWER’s trained volunteers provide one-to-one peer and citizen advocacy, supporting people to increase their confidence and speak up. We also bring people with similar needs and issues together to support each other through group advocacy.
Children's and Young People's Advocacy including CAMHS

POhWER provides advocacy support to children and young people in the same way as we provide support for adults. Our qualified professional advocates support children and young people through a range of services.We work face to face with children and young people who are receiving treatment on a mental health unit - Child and Adolescent Mental Health Service (CAMHS).
Deprivation of Liberty Safeguards (DoLS) / Liberty Protection Safeguards

Deprivation of Liberty Safeguards protect people in hospital or a care home who lack capacity. An Independent Mental Capacity Advocate’s (IMCA) supports and represents the person being deprived of their liberty.
HertsHelp

HertsHelp is a free and confidential independent information and advice service providing a variety of support through a network of local organisations. Information includes advice about staying independent, help for carers or support in a crisis.
Independent Mental Capacity Advocacy (IMCA)

An Independent Mental Capacity Advocate (IMCA) can support someone who is not able to make certain decisions about their lives for themselves and has no suitable family or friends to speak for them.
Independent Mental Health Advocacy (IMHA)

An IMHA is an independent advocate who is specially trained to work within the framework of the Mental Health Act to support people to understand their rights under the Act and participate in decisions about their care and treatment.
Care Act Advocacy

Care Act advocates support people who need support to be involved in decisions their local council is making about their care and support but do not have family or friends to help them.
NHS Complaints Advocacy

NHS Complaints Advocacy is a free, independent and confidential service which can support anyone who is unhappy with their NHS care or treatment and is thinking about making a complaint. Read more about this service.