Our services

Relevant Person's Paid Representative Service RPPR

POhWER’s RPPRs are qualified advocates who have specialist knowledge of the Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS) legislation. They visit the person deprived of their liberty on a regular basis and help them to understand their DoLS authorisation and how it affects them. Read more

Citizen, Peer and Group Advocacy

POhWER’s trained volunteers provide one-to-one peer and citizen advocacy, supporting people to increase their confidence and speak up. We also bring people with similar needs and issues together to support each other through group advocacy. Read more

Children's and Young People's Advocacy including CAMHS

POhWER provides advocacy support to children and young people in the same way as we provide support for adults. Our qualified professional advocates support children and young people through a range of services.We work face to face with children and young people who are receiving treatment on a mental health unit - Child and Adolescent Mental Health Service (CAMHS). Read more

Deprivation of Liberty Safeguards (DoLS) (Liberty Protection Safeguards)

Deprivation of Liberty Safeguards protect people in hospital or a care home who lack capacity. An Independent Mental Capacity Advocate’s (IMCA) supports and represents the person being deprived of their liberty. Read more

HertsHelp

HertsHelp is a free and confidential independent information and advice service providing a variety of support through a network of local organisations. Information includes advice about staying independent, help for carers or support in a crisis. Read more

Independent Mental Capacity Advocacy (IMCA)

An Independent Mental Capacity Advocate (IMCA) can support someone who is not able to make certain decisions about their lives for themselves and has no suitable family or friends to speak for them. Read more about this service. Read more

Independent Mental Health Advocacy (IMHA)

An IMHA is an independent advocate who is specially trained to work within the framework of the Mental Health Act to support people to understand their rights under the Act and participate in decisions about their care and treatment. Read more about this service. Read more

Information, Advice and Advocacy Support Centre (iAASC)

The Information, Advice & Advocacy Support Centre (iAASC) provides support to clients, professionals and other stakeholders. Our information, advice and advocacy support officers can provide help and support with many different areas such as referrals, signposting and general information & advice. Read more

Care Act Advocacy

Care Act advocates support people who need support to be involved in decisions their local council is making about their care and support but do not have family or friends to help them. Read more about this service. Read more

Direct Payments

Our Direct Payment Support Services help people to understand the process for being assessed and awarded a direct payment and we provide information and practical support to help people to manage their direct payment. Read more about this service. Read more

NHS Complaints Advocacy

NHS Complaints Advocacy can support anyone who is unhappy with the care or treatment they or someone they know has received from the NHS and is thinking about making a complaint. Read more about this service. Read more

Secure and Complex Advocacy Services

We provide face to face advocacy to people with a wide range of disabilities in a range of secure settings across the country including High, Medium and Low Secure units, Brain Injury, residential and CAMHS settings. Read more about this service. Read more

Latest

Lisa's story - HertsHelp

Lisa, 58 year old lady with reduced mobility and dyslexia, was referred to the service by her aunt who was concerned about Lisa’s reduction in Personal Independence Payment (PIP) and being able to pay for the support she needed. The aunt also raised about Lisa’s home environment and hoarding tendencies. HertsHelp made contact with Lisa to discuss her situation.

Independent Advocate

Home Based – Stevenage Contract Type: Permanent Role no: 74 Full-time – 37 hours, 5 days per week between Monday to Friday 9am - 5pm Salary: £22,500 - £25,623 per annum (dependent on experience) + Benefits

Independent Advocate

Home Based – Southwark, London Job reference: 76 Contract: Permanent Full time: 5 days a week, 37 hours working between Monday to Friday Salary: £22,500 – 25,623.000 per annum (dependent on experience) plus London weighting £3,182 per annum+ benefits

Referral and Information Administrator

Referral and Information Administrator Office Based – Beeston, Nottingham Job reference: 75 Contract: Fixed term until March 2020 Part-time – 20 hours spread over 5 days Monday to Friday Salary - £10,000 per annum (full time equivalent 18,500 per annum), + Benefits (dependent on experience)

NHS Complaints Advocacy

Independent Mental Health Advocacy (IMHA)

Make a referral

Independent Mental Capacity Advocacy (IMCA)

Central and East of England

We provide services across nine county councils/local authorities of Central and East of England that help people who need to get their voices heard. Here you can find the latest information on what’s happening in your local area. If you cannot find your local area listed below, this maybe because we currently do not provide service in the local area. However, you can call our advisers on 0300 456 2370 to find out who can help you.

London

We provide services across London that help people who need to get their voices heard. Here you can find the latest information on what’s happening in your local area. If you cannot find your local area listed below, this maybe because we currently do not provide services in the local area. However, you can call our advisers on 0300 456 2370 to find out who can help you.

What we do

POhWER is a charity and membership organisation. We provide information, advice, support and advocacy to people who experience disability, vulnerability, distress and social exclusion.

NHS Complaints Advocacy resources

POhWER NHS Complaints Advocacy Self Help Information for NHS Complaints Process. For those who wish to make a complaint about an NHS service they or one of their family or friends received we have a special NHS Complaints Advocacy Service self help pack.

Southern England

We provide services across six boroughs of Southern England that help people who need to get their voices heard. Here you can find the latest information on what’s happening in your local area. If you cannot find your local area listed below, this maybe because we currently do not provide service in the local area. However, you can call our advisers on 0300 456 2370 to find out who can help you.

West Midlands

We provide services across seven boroughs of West Midlands that help people who need to get their voices heard. Here you can find the latest information on what’s happening in your local area. If you cannot find your local area listed below, this maybe because we currently do not provide service in the local area. However, you can call our advisers on 0300 456 2370 to find out who can help you.