ThurrockCentral and East of England > Thurrock POhWER has been working in Thurrock since 2003! We offer the following services in Thurrock: NHS Complaints Advocacy Independent Mental Capacity Advocacy (IMCA), including Deprivation of Liberty Safeguards (DoLS) and Relevant Person's Paid Representative Services (RPPR) Volunteer Citizen, Peer and Self Advocacy How do I get support from an advocate? To make a referral to the advocacy services in Thurrock, you can download the forms below: NHS Complaints Advocacy referral form Independent Mental Capacity Advocacy (IMCA) referral form Citizen Advocacy referral form If you are not sure whether you can get an advocate, or for more information, advice and support in your area, you can contact us on 0300 456 2370 or email email@example.com. Local Resources Download the Thurrock IMCA leaflet (pdf) Download the Thurrock NHS Complaints Advocacy leaflet (pdf) Download POhWER Essex newsletter issue 1 (pdf) Download POhWER Essex newsletter issue 2 (pdf) Download POhWER Essex newsletter issue 3 (pdf) Davina's Story Davina went in for surgery at her local hospital, but was disappointed at her aftercare treatment. She called POhWER to support her in making a complaint. Read Davina's story here Michelle's Story Michelle was helped by a NHS Complaints Advocate after the loss of her brother, she was very happy with the support and understanding. Read Michelle's Story here Margaret's Story When Margaret needed some support in getting her voice heard by the practice manager the GP surgery she turned to POhWER to support her. Read Margaret's story here Michelle got help from Nhs Complants advocacy Michelle was referred to POhWER by Healthwatch after sadly lost her brother to cancer three years ago – the impact of her brother being cared for in his final days at home continues to affect the family. Michelle asked the POhWER advocate to write a complaint to the local hospital about the lack of end of life care assess to treatment, medication and support that her brother was not getting at the end of his life. The POhWER advocate advice the she was outside the twelve month time frame given to put in a complaint and sign posted Michelle to St Lukes Hospice for bereavement counselling. Michelle expressed her gratitude to the advocate for the support and understanding while going through the bereavement process – she actively tells others about the NHS Complaint advocacy support.