Michelle was referred to POhWER by Healthwatch after sadly lost her brother to cancer three years ago – the impact of her brother being cared for in his final days at home continues to affect the family.

Michelle asked the POhWER advocate to write a complaint to the local hospital about the lack of end of life care assess to treatment, medication and support that her brother was not getting at the end of his life.

The POhWER advocate advice the she was outside the twelve month time frame given to put in a complaint and sign posted Michelle to St Lukes Hospice for bereavement counselling.

Michelle expressed her gratitude to the advocate for the support and understanding while going through the bereavement process – she actively tells others about the NHS Complaint advocacy support.