Tara has a one and a half year old daughter and very low income. She contacted HertsHelp for support when she found herself at risk of not meeting her quarterly bill payments.

Her cot had broken and Tara could not afford to replace it and pay all her bills. The child was now sleeping with mum which has health implications for both. Tara's daughter has an undiagnosed lung condition requiring frequent hospital treatment, especially during cold spells. This meant that she and Tara had to shield from the Coronavirus and Tara could not go out to look for work which left Tara facing a circle of debt.

The HertsHelp adviser made a Child in Need (CiN) referral to support Tara's daughter to be provided with a new bed.

The HertsHelp adviser also made a Hospital and Community Navigation Service referral (HCNS) to support Tara with an application to the Smallwood Trust for ongoing payment support to help her with her essential payments such as utilities. A referral was also made for Tara to access a budgeting support service.