Secure & Complex Services Advocate


Home Based – Thetford, Norfolk


Job Reference: 58


Contract Type: Permanent


Part-time – 29.6 hours, 4 days a week, working hours between Monday to Friday, 9am – 5pm


Salary – £16,000 - £17,950.40 (full time equivalent £20,000 to £22,438.00) dependent on experience per annum + benefits


About us: Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England.

We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.

About the role: We have a current vacancy for a Secure & Complex Services Advocate to join our team working part time in our units based in Thetford, Norfolk.

About you:

Job Purpose:

Advocates working in secure settings will need the following skills, experience and knowledge as indicated by the post details:

  • Must be willing and able to work and be based on secure units.
  • Ideally have knowledge and experience of working with patients detained under the MH Act
  • Have the ability to cope well with pressure and adversity in challenging environments
  • Knowledge and understanding of Risk management in secure environments
  • Experience of/ ability to work with people with profound needs or very challenging/disturbed behaviour
  • Ideally have knowledge of Non-Instructed Advocacy


Principle Accountabilities:

  • To provide client-led, issue based advocacy services according to the service remit, code of practice and performance standards required.
  • To maintain accurate and appropriate records and data for the services provided- comply with the requirements of the Data Protection Act.
  • To participate in service development and stakeholder relationships as required.
  • To act on behalf of clients, empowering clients, following their instructions, taking action as directed by the client and consistent with good practice and the legislation.
  • To communicate with individuals and other agencies, representing the clients’ views, while keeping the client informed of progress of their issue


You will be a confident positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. Our ideal candidate will have worked in advocacy, Information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults.


You will need to have a flexible attitude and must be comfortable handling highly sensitive information, and in seeking support and supervision. Strong communication skills and time management skills will be required and you will need to be proficient in computer programmes such as Microsoft office, client databases and HR Systems.


Because of the nature and location of the role, applicants must live within the area; have a full driver’s licence and access to their own transport.


We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.

There are also possible volunteering opportunities available within POhWER across the whole of England, to get more information on these opportunities please visit


How to apply

Please submit your CV and cover letter (no longer than 1 side of A4) before the application deadline 22nd June at 10am. In your cover letter please include your reasons for applying for the role, if you hold a current driving licence and your notice period.

Please submit your CV and cover letter to [email protected] quoting reference 58.

Interviews for this role will take place virtually (zoom) on 30th June 2021

Early application is encouraged as we will review applications throughout the advertising period.


Closing date: 10am, Tuesday 22nd June 2021

      For further information about the role please download the job description and applicant pack below


      Once completed, please send to [email protected] or email if you are having any problems.

      POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.