Job title: NHS Complaints Advocate

Job reference: 80

Contract type: Permanent

Hours: Full-time – working 37 hours, 5 days per week, between Monday to Friday 9am-5pm

Part time applicants welcome, to work under job share. Please indicate preferred working days on form

Location: Home Based – Dalston, London

Salary: £20,000 - £22,438.00 per annum – based on experience and training + Benefits
plus London weighting £3,182.00

Closing date: Tuesday 28th August 2018

Interview date: Wednesday 5th September 2018

About us: Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England and Scotland.

About the role:

We have a current vacancy for an NHS Complaints Advocate to join our London team working on our service in the North East and South areas of London.

We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.

You will be supporting a wide range of vulnerable people with sometimes profound and multiple needs, so ideally you will have experience of this type of work, along with a good working knowledge of voluntary organisations.

You will be a confident positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. Our ideal candidate will have worked in advocacy, Information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults.

You will need to have a flexible attitude and must be comfortable handling highly sensitive information, and in seeking support and supervision. Strong communication skills and time management skills will be required and you will need to be computer literate.


We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.

Full job description: NHS_Complaints_Advocate_-_JD_-_Jan_2017.pdf

How to apply: Fill in the application form. (Your application will only be considered if you submit a fully completed application form attached)

Once completed, please send your application form to [email protected] or if you are having any problems, call 01438 846015.