Many people do not need support from an advocate to make their complaint, just some information and guidance.

If you want to make your own complaint but are not sure where to start you can download our self-help materials below.

NHS Complaints Advocacy step by step guide (pdf)

NHS Complaints Advocacy step by step guide in large print and bold (pdf)

Writing a NHS complaint letter

Writing a NHS complaint letter in large print

Accessing Patient Medical Records

Accessing Patient Medical Records in large print

Form of Authority

Consent form

Consent form in large print

Even if you have made your own complaint you can contact us at any time for information, advice or support.

Other useful information

Local authority social service and NHS complaints regulations (England) 2009

Six clear principles for good complaint handling

Find out more about making a complaint about the PHSO

Information for people with a Learning Disability

The Parliamentary and Health Services Ombudsman (PHSO) has put together a lot of information that shows you how to make a complaint or raise a concern about your care.

There are videos, posters and leaflets in easy read format which can be found here: