If you have an immediate concern about the health care you or someone you know is receiving, you should contact the clinical team or the local PALS service for help with a health issue. If you are still concerned after that you can contact us, we are here to help. But many people do not require an advocate, just some guidance and support when they need it.

Therefore, for those who wish to make a complaint about an NHS service they or one of their family or friends received we have a special NHS Complaints Advocacy Service self help pack.

You can download our self help materials from below, which gives you all the information you need to make a complaint to your NHS service.

About POhWER NHS Complaints Advocacy (pdf)

About POhWER NHS Complaints Advocacy in Easy Read (pdf)

NHS Complaints Advocacy leaflet (pdf)

NHS Complaints Advocacy leaflets in other community languages

NHS Complaints Advocacy step by step guide (pdf)

We can also provide you information on the following subjects:

Writing a NHS complaint letter

Writing a NHS complaint letter in large print

Accessing Patient Medical Records

Accessing Patient Medical Records in large print

Form of Authority

Consent form

Consent form in large print

Local authority social service and NHS complaints regulations (England) 2009

Six clear principles for good complaint handling

Other useful information

Find out more about making a complaint about the PHSO

Information for those with a Learning Disability

The Parliamentary and Health Services Ombudsman (PHSO) has put together a lot of information that shows you how to make a complaint or raise a concern about your care.

There are videos, posters and leaflets in easy read format which can be found here:http://www.ombudsman.org.uk/complain-for-change/our-resources/resources-for-people-with-learning-disabilities