Job title: NHS Complaints Advocate

Job reference: 18

Contract type: 9 months Fixed-term as Maternity Cover

Hours: Full time, working 37 hours, 5 days per week, Monday to Friday 9am-5pm

Location: Home Based – London, Dalston

Salary: £20,000.00 - £22,438.00 per annum (dependent on experience) + Benefits plus London weighting £3,182.00 per annum

Closing date: 9am on Monday 12th March 2018

About us: Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England.

About the role: We have a current vacancy as advertised above for an NHS Complaints Advocate to join our London team working over multiple Boroughs based in London, Dalston.

We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.

You will be supporting a wide range of vulnerable people with sometimes profound and multiple needs, so ideally you will have experience of this type of work, along with a good working knowledge of voluntary organisations.

About you: You will be a confident positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. Our ideal candidate will have worked in advocacy, Information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults.

You will need to have a flexible attitude and must be comfortable handling highly sensitive information, and in seeking support and supervision. Strong communication skills and time management skills will be required and you will need to be computer literate.

For further details please refer to the full job description.

There are also possible volunteering opportunities available within POhWER across the whole of England, to get more information on these opportunities please visit

We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.


Closing date: 9am on Monday 12th March 2018

Interviews: Monday 19th March 2018

Full job description: NHS_Complaints_Advocate_-_Jan_2017.pdf

How to apply: Fill in the application form. (Your application will only be considered if you submit a fully completed application form attached)

Once completed, please send your application form to [email protected] or if you are having any problems, call 01438 846023.

A DBS check will be required for this post.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme and Stonewall Diversity Champions. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.