Full time & Part time hours available working a range of shifts between the hours of 8am - 6pm Monday – Friday

Office Based: Custard Factory, Birmingham

Job reference: 31

Contract type: Permanent

Salary: £21,255 to £22,445 FTE per annum (dependent on experience) +Benefits!


  • 25 days annual leave (pro rata for part time)
  • Cash Wellbeing Healthcare Plan Cover
  • Death in service benefit
  • Option to buy up to 5 days annual leave (pro rata for part time)
  • Discretionary shut down days at Christmas
  • 1 Community Leave Day per annum
  • Bike to work scheme

Job Information

We have exciting full and part-time opportunities within our National Help Hub Advisor team.  We are looking to recruit people that can respond and provide support regarding POhWER’s services while assessing support needs via a triage process. 

Successful candidates will make referrals to advocacy support services and arrange for appropriate external service referral, signposting and provision of relevant information, advice and guidance.

Giving people a voice – and making sure it is heard – is something POhWER does every day. We are all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services.

We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.

Successful candidate’s will be supporting a wide range of vulnerable adults often with profound and multiple needs, affected by significant health and social care issues who find it difficult to speak up for themselves, so you will have strong experience of this type of work, along with a good working knowledge of public and voluntary organisations.

You will be a confident positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as needed.

Our ideal candidates will have worked in information and advice services or similar roles including experience working with vulnerable adults within the health, social care or voluntary sectors. 

You will need to have a flexible attitude and must be comfortable handling highly sensitive information whilst able to work well independently and confidently on behalf of others. Strong communication skills and time management skills will be required and you will need to be computer literate.

Because of the nature and location of the role, applicants must live within commutable distance from our Birmingham Office.

We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.

Download the full Job Description and Applicant Information Pack

How to apply

We’re keen to fill these roles. If you think this sounds like the ideal job for you, please apply as soon as possible as we may close this job advert early if we receive a high number of applications.

Please submit your CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline. In your cover letter please include your reasons for applying for the role, if you are interested in the full or part-time position and how you meet the person specification criteria along with your notice period.  

Please apply by submitting your CV and cover letter here

Closing date: 09:00am, Monday 19th June 2023

Interviews: TBC

Location of Interviews: Scott House, The Custard Factory, Gibb St, Deritend, Birmingham B9 4AA.

For an informal discussion please contact 0300 456 2370 and ask for a call back from Marek Jones, Hub Team Leader.

A DBS check will be required for this post.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.