ThurrockCentral and East of England > Thurrock POhWER has been working in Thurrock since 2003! We offer the following services in Thurrock: NHS Complaints Advocacy Independent Mental Capacity Advocacy (IMCA), including Deprivation of Liberty Safeguards (DoLS) and Relevant Person's Paid Representative Services (RPPR) Volunteer Citizen, Peer and Self Advocacy For all Care Act Issues / Community please contact Thurrock Advocacy Services led by Thurrock MIND on 01375 391411. How do I get support from an advocate? To make a referral to the advocacy services in Thurrock, you can download the forms below: NHS Complaints Advocacy referral form Independent Mental Capacity Advocacy (IMCA) referral form Citizen Advocacy referral form If you are not sure whether you can get an advocate, or for more information, advice and support in your area, you can contact us on 0300 456 2370 or email [email protected]. Local Resources Download the Thurrock IMCA leaflet (pdf) Download the NHS Complaints leaflet (pdf) Download Essex newsletter issue 1 (pdf) Download POhWER Essex newsletter issue 2 (pdf) POhWER Essex newsletter issue 3 Davina's Story Davina went in for surgery at her local hospital, but was disappointed at her aftercare treatment. She called POhWER to support her in making a complaint. Read Davina's story here Michelle's Story Michelle was helped >bya NHS Complaints Advocate after the loss of her brother, she was very happy with the support and understanding. Read Michelle's Story here Margaret's Story When Margaret needed some support in getting her voice heard by the practice manager the GP surgery she turned to POhWER to support her. Read Margaret's story here Jain's Story Jain received advocacy support following DoLS while living in care home Read Jain's Story here Margaret's Story Margaret has experience severe mental health issue as well as agoraphobia – she also has trust issues concerning professionals and a fear of social services. Margaret felt that she had been let down by the doctors and practice staff and had not been listened to – she was not getting access to care and was in fear of not receiving the correct medication. The POhWER advocate established what the type of support Margaret needed. The advocate gained insight into how the Margaret’s health issues and agoraphobia affects her ability to get access to support, by contacting Margaret and gaving support at a time and place that suited Margaret’s needs – this meant that she was able to get her voice heard and complained to the GP/ Practice Manger. Margaret said: ‘It is only due to the advocacy support that the surgery listen and have out the care in place.’ Margaret is not pleased with the surgery.