Job title: Information, Advice and Advocacy Support Officer (Bank - sessional hours)

Job reference: 77

Hours: Working a range of shifts between the hours 8am-6pm Monday - Friday as required

Location: Office Based – Stevenage, Hertfordshire

Salary: £10 per hour + Benefits

Closing date: Ongoing

About us: Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England.

About the role: An exciting opportunity has arisen to join our team of sessional Information and Advice Support Officers working in our dedicated contact centre in Stevenage, providing support during high demand or staff absence.

This is a challenging and fast paced environment providing information, advice and support over the phone or via email to individuals, their families or professionals.

It is expected that you will attend intensive training sessions in order to give you a good understanding of the tasks required initially, you will then be provided with on going training and support as you build up your hours.  Hours are not guaranteed but can be up to 20 hours a week.

About you: You will have the ability to listen and communicate sensitively with a range of people, along with good computer and organisational skills and a confident and friendly telephone manner.

A DBS check will be required for this post.

If you do not fully meet the requirements above or would like to brush up on your skills, we offer a range of volunteering opportunities, to get more information on these opportunities please visit

Full job description: Information_Advice_and_Advocacy_Officer_JD_-_Jan_2017.pdf

How to apply: Fill in the application form. (Your application will only be considered if you submit a fully completed application form attached)

Closing date: Ongoing

Interviews: TBC

Once completed, please send your application form to or if you are having any problems, call 01438 846015.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme and Stonewall Diversity Champions. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.