Job title: Information, Advice & Advocacy Support Centre (IAASC) First Responder

Job reference: 110

Contract type: Fixed-term contract for 6 months

Hours: Full-time – 37 hours, 5 days per week, Monday to Friday on a rota varying between the hours of 8am – 6pm

Location: Office Based - Birmingham

Salary: £17,000.00 + Benefits

Closing date: 9am on Wednesday 13th December 2017

About us: Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England.

About the role: An exciting opportunity has arisen for 5 full time First Responders to join our Information, Advice and Advocacy Support centre (IAASC) team based in Birmingham, working on a fixed term contract to provide an excellent first response to clients across POhWER services and support with administration functions within the IAASC centre.

The role involves managing contacts with clients and others enquiring about POhWER services in accordance with guidance and process whilst presenting a positive and professional image of our organisation. Responding to enquiries by telephone, letter or through the website directing clients onto relevant support and providing some signposting. To provide administration support to the team and to participate in meetings and training as required.

Our ideal candidates will be effective, confident team players with good clear call handling skills and an awareness of information, advice and advocacy services. Good IT skills, a working knowledge of standard Microsoft office programs, data entry and experience of delivering admin support whilst working in a team are all essential for this role. We work core hours from 8am to 6pm Monday to Friday and thus some shifts may cover hours until 6pm.

You will need to have a flexible attitude and be committed to your own personal development within the role along with an understanding of the public and third sectors.

Strong communication skills and time management skills will be required and you will need to be computer literate. An NVQ level 2 in Advice and Guidance or customer service would be desirable.

We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.

There are also possible volunteering opportunities available within POhWER across the whole of England, to get more information on these opportunities please visit

Closing date: 9am on Wednesday 13th December 2017

Interview date: Tuesday 19th & Wednesday 20th December 2017

How to apply: Fill in the application form. (Your application will only be considered if you submit a fully completed application form attached)

Once completed, please send your application form to [email protected] or if you are having any problems, call 01438 846023.

For an informal discussion please call 0300 456 2370 and leave your contact details for Phyliss Minto to call you back.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme and Stonewall Diversity Champions. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.