Job title: Information, Advice & Advocacy Support Officer

Job reference: 138

Contract type: Bank

Hours: working a range of shifts between the hours 8am-6pm Monday - Friday

Location: Stevenage

Salary: £10 per hour + Benefits

Closing date: Thursday 16th January 2020 at 9am

About us: Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England.

About the role: An exciting opportunity has arisen to join our team of bank first responders, Information, Advice and Advocacy Support Officers working in our dedicated contact centre in Stevenage, providing cover for the Helpline during high demand or staff absence.


You will be a confident positive team player, able to gain information quickly over the phone or via email, exploring options and taking action as required. Ideally you will have worked in advocacy, Information and advice or similar role before, especially in a health, social care or voluntary setting and will have experience of working with vulnerable adults.


About You: You will need to have a flexible attitude and must be comfortable handling highly sensitive information, and in seeking support and supervision. Strong communication skills and time management skills will be required and you will need to be computer literate using a range of software.


It is expected that you will attend intensive training sessions in order to give you a good understanding of the tasks required initially, you will then be provided with on going training and support as you build up your hours. Hours are not guaranteed and you may be asked to work at short notice, however it is anticipated that you will work a variety of shifts.


If you do not fully meet the requirements above or would like to brush up on your skills, we offer a range of volunteering opportunities, to get more information on these opportunities please visit


To apply for the post, please visit our website, For further information, please email [email protected] or call 01438 740813

Closing date: Thursday 16th January 2020


There are also possible volunteering opportunities available within POhWER across the whole of England, to get more information on these opportunities please visit


Completed application forms will only be considered for this role. For further information or for an application form please email [email protected] or call 01438 846023


Full job description: 

How to apply: Fill in the application form. (Your application will only be considered if you submit a fully completed application form attached)

Once completed, please send your application form to [email protected] or if you are having any problems, call 01438 846015.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme and Stonewall Diversity Champions. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.