During the coronavirus (COVID-19) outbreak, POhWER will be providing a range of options to support Social Care staff to keep people safe during a time of unprecedented pressure.

POhWER will provide Social Care/frontline workers with a Help Hub Support For Professionals helpline service where a professional will provide a skilled opportunity to reflect on Social Care dilemmas.

We recognise these are challenging times for Social care teams, with staff being moved around to teams or areas where they have not previously worked, for example, some social workers are now working on COVID-19 hospital discharges with no knowledge or experience of statutory advocacy and are unaware of how advocacy can support their role and the decisions they make.

The Help Hub Support For Professionals helpline support model is based on the 8 points of the COVID-19 ethical framework for adult social care,

  1. Respect
  2. Reasonableness
  3. Minimising harm
  4. Inclusiveness
  5. Accountability
  6. Flexibility
  7. Proportionality
  8. Community


What is the Help Hub Support For Professionals helpline?

The Help Hub Support For Professionals helpline is a relationship between professionals. It captures a combination of support and challenge, but challenge that is constructive and not hostile. the person you speak to will be someone who agrees to speak truthfully, but constructively, about weaknesses, problems, and emotionally charged issues bringing an informed external perspective on practice.



The capability of this service can be run from 9am - 5pm 7 days a week.

An on-call advocate will be available to speak about the decision using an app based system that allows the advocate to log in and receive calls on their POhWER mobile. Once contact is made both parties may decide to use other communication tools such as SKYPE, ZOOM etc, to allow for face to face contact.

Get in touch

If you are interested in this service please contact us for more information. 

Tel: 0300 456 2370
Email: [email protected]