Independent Information and Advice services in Hertfordshire

  • Do you want to be more active?
  • Would you like to meet more people?
  • Need advice on benefits or debt?
  • Are you caring for someone?
  • Are you going through a crisis?
  • Can we support you to stay independent at home?

HertsHelp are free, independent services available everyone who lives in Hertfordshire, HertsHelp services are funded by Hertfordshire County Council and NHS partners and delivered by local community organisations all sharing the name HertsHelp.

Download the HertsHelp referral form

HertsHelp at Home

Practical support visiting you at home to help you with paying bills, sorting through domestic paperwork, understanding local services and looking into what benefits may be available.

Download the HertsHelp at Home referral form

HertsHelp Community Navigators

A community based service in the West that operates across Watford, Three Rivers, St Albans, Dacorum and Hertsmere. The service helps people to identify and access community support that will help people to maintain their independence, health and wellbeing. Ask your social care or health professional to refer you.

Download the HertsHelp Community Navigators referral form

HertsHelp in the Hospital

Offering information, advice and practical support to help people get home safely from hospital and get the support they need. Ask your social care or health professional to refer you, or you can contact us directly.

HertsHelp Funding Your Care

Information relating to funding care and gaining independent financial advice.

We can talk to you about:

  • Care planning
  • Hertfordshire's charging policies and if you qualify for support
  • The Care Act changes
  • Where to go for benefits advice and debt counselling
  • Referrals to regulated financial services

Herts Crisis Intervention Service

Providing help and advice to people in crisis and facing exceptional and unexpected pressures. If you qualify for help we can help you with things such as food, clothing and furniture schemes.

HertsHelp Advocacy Services

Advocates are qualified, independent people who support those who have difficulty understanding information and advice, retaining or weighting up the information or communicating their views. Issues are usually linked to social care and health matters.


a service designed with people living with dementia, low level memory loss or mild cognitive impairment, and their friends, family and carers at its heart.  Its provided by a partnership of community and voluntary groups to ensure we can provide the kind of support that you need.

Herts Safe & Well

Delivered by Hertfordshire Fire Service and is there to offer support to vulnerable people across the county who may need additional support with managing at home. Fire Officers will ascertain during their visits the type of support a person may benefit from and then HertsHelp makes appropriate referrals to ensure this support is put in place. You can refer for a Safe and Well visit via

Hertfordshire Directory

For those people who would rather look up information themselves, The Hertfordshire Directory is a helpful resource.

Contact HertsHelp

Telephone: 0300 123 4044

Email: [email protected]


Text: hertshelp to 81025

Minicom: 0300 456 2364

Fax: 0300 456 2365

Address: HertsHelp, Hertlands House, Primett Road, Stevenage, Herts, SG1 3EE

Skype: HertsHelp