Stoke-on-TrentWest Midlands > Stoke-on-Trent POhWER has worked in Stoke since 2006. During this time we have supported many local residents to get their voice heard about their experiences using NHS services in Stoke. We offer the following services in Stoke-on-Trent: NHS Complaints Advocacy for people who wish to make a complaint about treatment provided under the NHS Volunteering in Stoke. If you would like to apply all you need to do is fill in the online application form and a member of our volunteer team will contact you to talk to you in more detail about local volunteer opportunities in your area. How do I get support from an advocate? To make a referral to the advocacy services in Stoke-on-Trent, you can download the forms below: NHS Complaints Advocacy referral form If you are not sure whether you can get an advocate, or for more information, advice and support in your area, you can contact us on 0300 456 2370 or email [email protected] Local Resources Download the Stoke on Trent NHS Complaints leaflet (pdf) Read Dr Brown's Experience Dr. Brown is deaf and blind and suffers from severe epilepsy which means she is often taken to hospital by ambulance. Dr. Brown is highly intelligent and has a PhD but, on virtually every admission, she was treated with rudeness and misunderstanding. No efforts were made to explain things or regularly observe or support her. Read how her advocate helped her to make a complaint about the hospital. Read Dr Brown's story here Read more stories here Feedback POhWER takes all feedback, positive and negative seriously. We use it to continually improve our services. Our feedback team will work with you to resolve your concerns and focus on outcomes that can be achieved in this process. If you are unhappy with our services and need to make a complaint, we will investigate your concerns fully. All feedback is acknowledged within two working days and the investigating officer will agree a timescale with you to formally respond to your complaint. This is usually within 10 working days. You can also contact Stoke on Trent Local Authority directly to provide feedback on the service: in person at one of their customer access points by phone on 01782 234234 in writing to Customer Feedback Team, Floor 2, Civic Centre, Stoke-on-Trent ST4 1HH by email to [email protected] In your area West Midlands Drop in service for NHS Complaints Do you need help to make a complaint about NHS services? If so, your local POhWER Advocate is here to support you through the NHS Complaints Procedure at the Bentilee Neighbourhood Centre. NHS Complaints Advocacy is free, independent and confidential. This is a regualr drop in service that we hold and a chance for people to come and speak with us informally to gain more information on how we might be able to support them with issues they are facing. Dates: Ist Tusday of the month, from 2-4pm Address: Bentilee Neighbourhood Centre/Dawlish Dr, Stoke-on-Trent ST2 0EU You can call us to find out more on 0300 456 2370.