Cyrus is in his seventies and lives with a cognitive impairment. He lives in a residential care home where he is settled and has a group of male friends. Cyrus was placed under Deprivation of Liberty Safeguards (DoLS) and, as he did not have friends or family to represent him, Lynda, a POhWER advocate, was allocated as his Relevant Paid Person’s Representative. Lynda met with Cyrus and made sure that he was not being unlawfully restricted and that his rights were protected.

Cyrus was able to express his needs and wishes to Lynda. Cyrus told Lynda that family was very important to him. He said his parents had passed away, but that he is close to his younger sister. Cyrus is supported to visit his sister, who lives at another care home where she is also settled and happy, once a fortnight. He explained that he really enjoyed the visits to his sister, and wanted to maintain more regular contact, although he would not want to move and leave his friends. Although he is allowed to use the staff phone when he wants to speak to his sister in between visits he has to do this from the office which means there is a lack of privacy.

Lynda asked Cyrus if he was satisfied with having to rely on staff to make a call to his sister when he wanted to. Cyrus said he would prefer to have his own phone so he could ring her when he wants to or is missing her. He could then speak to her as long as he wanted from the privacy of his room. He indicated that when he rings her from the staff phone he feels rushed.

Lynda approached the nurse on duty about Cyrus getting a mobile phone. The nurse was rather negative and said she felt that Cyrus only wanted a mobile phone because his friends living in the same care home had their own phones and doubted Cyrus would be able to operate a mobile phone.

Lynda then spoke with the Deputy Home Manager about Cyrus's request who said that the money to pay for the phone would need to be requested through the Local Authority who manage Cyrus’s funds. The home requested the funds for Cyrus to purchase the phone but this took a few months to come through. Lynda regularly checked on progress and kept Cyrus updated.

Eventually Cyrus was enabled to choose and purchase his own mobile phone. The phone was an uncomplicated model and Cyrus was shown how to use it to make calls and take pictures.

When Lynda next visited Cyrus he showed her the phone. Cyrus also showed Lynda some photos on his phone of him and his sister from his last visit. He said he was so pleased with his new phone and was thankful for all of her support. Cyrus said he could now call his sister whenever he wanted and speak to her for as long as he wanted without being interrupted or hurried. He said he was glad he could now speak to her in private and was able to talk to her about their memories of their childhood and their parents who had passed.

Lynda supported Cyrus to uphold his Human Right to respect for his private and family life, home and correspondence.