Work with us Current vacancies Community & NHS Complaints Advocate Job title: Community & NHS Complaints Advocate Job reference: 40 Contract type: Permanent Part time/Hours: 22.2 hours, 3 days a week, Wednesday to Friday 9am - 5pm Location: Home based - Bedford Salary: £12,000 - £13,463.00 (full time equivalent £20,000 - £22,438.00 per annum, + Benefits (dependent on experience) Closing date: 9am, Thursday 16th July 2020 About us: Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England. We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice. An exciting opportunity has arisen for a part time Community and NHS Complaints Advocate to join our Bedford team. The post will be home based working across Bedfordshire. You will be supporting a wide range of vulnerable adults often with profound and multiple needs, so you will have experience of this type of work, along with a good working knowledge of public and voluntary organisations. Ideally, you will have strong experience working with vulnerable adults who are affected by significant health and social care issues who find it difficult to speak up for themselves; and experience providing persuasive verbal and written representations. You will be a confident positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. Our ideal candidate will have worked in advocacy, information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults. You will need to have a flexible attitude and must be comfortable handling highly sensitive information whilst able to work well independently and confidently on behalf of others. Strong communication skills and time management skills will be required and you will need to be computer literate. Because of the nature and location of the role, applicants must live within the area; have a full driver’s licence and access to their own transport. Travel expenses will only be paid once in the Bedfordshire area. We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful. Completed application forms will only be considered for this role. For further information or for an application form please email [email protected] or call 01438 846023 or you can download the application form below. Closing date: 9am Thursday 16th July 2020 Interviews: Thursday 23rd July 2020 There are also possible volunteering opportunities available within POhWER across the whole of England, to get more information on these opportunities please visit http://www.pohwer.net/get-involved/volunteering-for-pohwer. We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful. How to apply: Fill in the application form. (Your application will only be considered if you submit a fully completed application form attached) job description: NHS_Complaints_Advocate_-_Jan_2017.pdf Once completed, please send your application form to [email protected] or if you are having any problems, call 01438 846015. POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.