Office Based: Stevenage & Birmingham

Job reference: 179

Contract Type: Permanent

Full time: 37 hours, 5 days per week working Monday to Friday 9am-5pm

Salary: £35,000.00 per annum + Benefits

Closing date: 9am, Monday 24th January 2022

Due to the nature of the role and In line with legislation, the successful candidate will need to confirm and demonstrate that they are fully COVID-19 vaccinated, or be able to provide certified medical exemption.

About us: 

Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England.

We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.

About the role:

An exciting opportunity has arisen for a Community Manager who will be responsible for the management of service delivery across the Stevenage and Birmingham HelpHub teams to ensure POhWER services are delivered to a consistently high standard to meet the needs of POhWER’s beneficiaries.

As a Community Manager at POhWER you will support the Head of Service for our Helphubs in ensuring safe and efficient operational delivery of services to our beneficiaries by leading, empowering and motivating your team of advocates. .

You will be part of the POhWER leadership forum and support your team of advocates through role modelling our values and positive behaviours. You will promote a culture  of equality, diversity and inclusion and good practice in wellbeing into everything we do, ensuring our people can feel part of the team and can operate at their best.

You will lead the team in our National HelpHubs in the operational management of beneficiary led information ,advice and guidance and be responsible for the provision of quality empowerment services to our beneficiaries. This role will also support the Head of Service to identify the potential opportunities for service development thorough identification of unmet beneficiary need.

You will be a confident positive collaborative leader with strong written and oral communication skills and excellent interpersonal skills with the ability to communicate persuasively at all levels in a professional and confident manner. You will be a team player, with excellent problem solving skills and the ability to think creatively, whilst being customer and results focused.

Because of the nature and location of the role, applicants must live within the area; have a full driver’s licence and access to their own transport. Travel expenses will only be paid once in the Stevenage & Birmingham area border.

We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.

The full Job Description and Applicant Information Pack can be downloaded here.

      How to apply

      Please submit your CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline 9am, Monday 24th January 2022. In your cover letter please include your reasons for applying for the role, how you meet the person specification criteria if you hold a current driving licence and have access to your own vehicle and your notice period.  

      Please submit your CV and cover letter to [email protected] quoting reference 179.

      Closing date: 9am, Monday 24th January 2022

      Interviews: To be confirmed


      For an informal discussion please contact 0300 456 2370 and ask for a call back from Anita McArthur-Worbey, Regional Manager.

      A DBS check will be required for this post.

        POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Disability Confident scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.

        There are also possible volunteering opportunities available within POhWER across the whole of England, to get more information on these opportunities please visit our Volunteer for POhWER page