Healthwatch Leicester City has a regular one hour slot (the last Tuesday of every month) on EAVA FM which is a community based radio station in the heart of Leicester. EAVA FM’s objective is to socially develop, inform and entertain Leicester’s niche and diverse community through community radio broadcasting which includes a combination of local news, enterprise, music, information, cultural, faith and educational programmes, all supported by community members and local stakeholders.

Ketan Paw (POhWER NHS Complaints Advocate – Leicester City & Rutland) was invited by Mike Smith, Development Officer Healthwatch Leicester City together with Moira Durbridge – Director of Risk and Safety & Claire Rudkin – Senior Patient Safety Manager both of University Hospitals of Leicester NHS Trust (UHL) onto their programme on Tuesday 27th September which focussed on NHS Complaints.

The one hour show (4.30pm – 5.30pm) presented by Donna was a mixture of discussion and music. On the show, the panel discussed research into raising a complaint in the NHS, how best to raise a complaint and the support POhWER provided to the local community to raise a complaint.

Specific questions Ketan answered on the show were about why it was important to raise a complaint, how to raise a complaint and to whom, the difference between PALS and POhWER, the common problems people faced when putting in a complaint and the outcomes complainants can realistically expect through the NHS Complaints Process.

Ketan talked extensively about how he supported people with their NHS Complaints in his role as an Advocate and how anyone wanting support can get in touch with POhWER. This information is currently on the stations website at: -

The group went onto to discuss the work of the Independent Complaints Review Panel (taking samples of complaints received by the trust and reviewing how they have been handled). The membership of the panel is from Healthwatch, POhWER and the Patient Partners at UHL.

This was an opportunity for POhWER to showcase its work and commitment to the local community in Leicester which now has a higher ethnic population than its white British counterpart making this radio station even more important to get the word out about POhWER!!