We are delighted to have been awarded the Advocacy Quality Performance Mark (QPM) from the National Development Team for Inclusion (NDTi). The QPM is the UK’s only independent quality performance mark for organisations offering independent advocacy and provides a robust benchmark to measure the quality of these services.

To gain the QPM we underwent a rigorous self-assessment process, which included a review of our policies and procedure. This was followed by structured visits to 14 of our sites so the NDTi assessors could meet our advocates and talk to the people they support. 

Gail Petty, QPM Manager and Lead for Advocacy and Rights at NDTi said:

“The Advocacy Quality Performance Mark is only awarded to advocacy organisations who can demonstrate that they are providing excellent services to people often experiencing challenging situations in their lives.  It indicates that they have the training and policies in place to ensure people’s rights are upheld and their preferences are heard and responded to.”

The QPM Assessor wrote in the final report: “It is clear that POhWER is providing high quality, person-centred and robust advocacy and that this is supported by sound policies and procedures, systems and processes.The organisation identity was strong with staff sharing the POhWER values, along with a sense of pride in and belonging to the organisation.”

Elyzabeth Hawkes, Deputy Chief Executive at POhWER said: "POhWER’s Mission is ‘to empower people to have a voice and make a real difference to their lives’ and quality is at the heart of everything we do to achieve our mission. We are proud that our staff and the work that do has received this recognition."