WestminsterLondon > Westminster POhWER has worked in Westminster since 2006. Last year we provided advocacy support to almost 225 Westminster residents. We offer the following services in Westminster: Independent Mental Capacity Advocacy (IMCA), including Deprivation of Liberty Safeguards (DoLS). This is a statutory advocacy service to support vulnerable people who lack capacity and need to make important decisions but have no representatives as defined under the Mental Capacity Act 2005. Relevant Person’s Paid Representative (RPPR), is a service for those people (or Relevant Person) whom have been legally deprived of their liberty under the safeguards (DoLS) set out in Mental Capacity Act 2005, and have no family or friend whom can appropriately act as their representative. The role of the RPPR is to assist the Relevant Person to understand and execute their rights which includes calling a review of the DoL, or challenging the DoL or elements of it by accessing the Court of Protection, or by exercising them of behalf of the Relevant Person. Community Advocacy service for Westminster residents aged 18 to 65 with Physical and or Sensory Disabilities, or a long term physical illness or condition. We can support eligible clients with issues such as liaising with Social Services, complaints, safeguarding, supporting personalisation, and also statutory advocacy under the Care Act where this is applicable for eligible clients. Independent Health Complaints Advocacy for people who wish to make a complaint about treatment provided under the NHS. For more information about how our Independent Health Complaints Advocacy Service can help you please see our London Independent Health Complaints Advocacy Service page. How do I get support from an advocate? To make a referral to the advocacy services in Westminster, you can download the forms below: Independent Mental Capacity Advocacy (IMCA) referral form Community Advocacy referral form Independent Mental Capacity Advocacy (IMCA) referral guidelines for London Borough (pdf) If you are not sure whether you can get an advocate, or for more information, advice and support in your area, please contact us on 0300 456 2370 or email [email protected]. To make a referral to the Independent Health Complaints Advocacy service in Tower Hamlets, you can download the form below: NHS Complaints Advocacy referral form If you are not sure whether you can get an independent health complaints advocate, or for more information, advice and support in your area, you can contact us on 0203 553 5960 or email [email protected]. Local Resources Download the Westminster IMCA leaflet (pdf) Download the Westminster Community leaflet (pdf) Download the London Independent Health Complaints Advocacy Service (pdf) Click here find out more about Westminster's Healthwatch Kathy's Story Kathy was entitled to IMCA support in a decision which was being taken as regards her future accommodation. Read how the IMCA ensured that Kathy’s rights under the Mental Capacity Act were upheld and provided independent representation. Read Kathy's story here In your area London Meet the Ombudsman: Annual Open Meeting 2018 POHWER are attending the Meet the Ombudsman: Annual Open Meeting 2018. POhWER will be there representing the Independent Health Complaints Advocacy Service. The meeting is for people who have used the Ombudsman service or are involved in handling complaints about the NHS, Government departments and other public organisations. The meeting will be an opportunity to hear about the Ombudsman's work and future plans hear from keynote speakers about their experiences of making or handling complaints about public services put questions to the Ombudsman Rob Behrens and a panel of speakers join one of two optional breakout sessions on innovative and good complaint handling, and early and alternative dispute resolution. Further details Cost: Free Agenda: 11.45am to 12.30pm Registration and lunch 12.30pm to 3.15pm Keynote speakers and Q&A session 3.20pm to 4.20pm Optional breakout sessions Email: [email protected]Opens email client Twitter: @PHSOmbudsman #MeetPHSO Booking for this event has now closed.