When Linda’s dad was in hospital with breathing problems, a chest infection and low blood pressure, she was very unhappy about his care. Linda felt he was not shown respect, his urine bottle wasn’t emptied, the air conditioning didn’t work, there was little communication between ward staff and the ward wasn’t clean.

When Linda complained, she wasn’t satisfied with the hospital’s response and was invited to attend a local resolution meeting.

Our advocate supported her by helping her put together a list of questions and going to the meeting with her. Linda was able to make all her points and some practical suggestions for improvement.

When Linda’s dad was readmitted to the same ward a few months later several of her suggestions had been adopted and she was very pleased to see how much the standard of care had improved.