Job title: NHS Complaints Advocate

Job reference: 93

Contract type: Fixed Term until 31 March 2017

Hours: Part-time – 22.2 hours, 3 days per week, working between Monday to Friday 9am-5pm

Location: Home Based – Dudley

Salary: £12,000.00 - £13,462.80 per annum, pro rata (full-time equivalent £20,000.00 - £22,438.00 per annum) + Benefits

Closing date: 9.00am, Monday 31st October 2016

About us: Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England.

About the role: An exciting opportunity has arisen for an NHS Complaints Advocate to join our Sandwell team working on an NHS Complaints Advocacy service based in the Sandwell/Oldbury region. 

You will be supporting a wide range of vulnerable people with sometimes profound and multiple needs, so ideally you will have experience of this type of work, along with a good working knowledge of voluntary organisations.

About you: You will be a confident positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. Our ideal candidate will have worked in advocacy, Information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults.

You will need to have a flexible attitude and must be comfortable handling highly sensitive information, and in seeking support and supervision. Strong communication skills and time management skills will be required and you will need to be computer literate.

You will need to travel independently of public transport.

We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.

There are also possible volunteering opportunities available within POhWER across the whole of England, to get more information on these opportunities please visit

Full job description: NHS Complaints Advocate (pdf)

How to apply: Fill in the application form. (Your application will only be considered if you submit a fully completed application form attached)

Once completed, please send your application form to or if you are having any problems, call 01438 846023.