The NHS Complaints Procedure National Evaluation Report
16 September 2004
The NHS Complaints Procedure National Evaluation Report in March 2002 found that almost three-quarters of those interviewed who had experience of the old NHS Complaints Procedure believed it to be either unfair or biased.
To address some of the issues raised in the report, the Healthcare Commission now delivers the second tier of the complaints process (or independent review) stage of the NHS complaints procedure in England.
For further information contact Healthcare Commission
Source: Health Service Journal 19 August 2004
