POhWER takes feedback seriously and we use it as part of our commitment to continually improving our services.

Receiving compliments is lovely but we also want and need to hear where we could have done better so we can put anything right that’s gone wrong.

If you use one of our services, are a professional we interact with, or are one of our stakeholders, we have specific links below so that you can tell us what you think.

Thank you for taking the time to do this.

If you are/or have been a client/POhWER service user:

and you’ve used our NHS Complaints Advocacy, IMCA Advocacy, IMHA Advocacy, Specialist Secure Advocacy or Community Advocacy services and would like to make a compliment, comment or complaint or concern, then please fill out one of the simple online feedback forms below:

Client feedback form for compliments and comments

Client feedback form for compliments and comments (word format)

Client feedback form for complaints or concerns

Client feedback form for complaints or concerns (word format)

If you are or have been a client:

and used our Direct Payments Advisory services, and would like to make a compliment, comment or complaint or concern, then please fill out one of the simple online feedback forms below:

Client feedback form for Direct Payments compliments and comments

Client feedback form for Direct Payments compliments and comments (word format)

Client feedback form for Direct Payments complaints or concerns

Client feedback form for Direct Payments complaints or concerns (word format)


If you are a professional or a stakeholder:

And would like to give us your feedback on our NHS Complaints Advocacy, IMCA Advocacy, IMHA Advocacy, Specialist Secure Advocacy or Community Advocacy services, then please fill out the simple online feedback form below:

Professional / stakeholder feedback form

Professional / stakeholder feedback form (word format)



If you are a professional or a stakeholder:

And would like to give us your feedback on our Direct Payment Support services, then please fill out the simple online feedback form below:

Professional / stakeholder feedback form for Direct Payments Support services

Professional / stakeholder feedback form for Direct Payments Support services (word format)



If you are a Decision Maker for IMCA:

And would like to give us your feedback about how the IMCA worked with you and how the IMCA service influenced your decision making, then please fill out the simple online feedback form below:

Record of Decision Makers feedback form