Caroline, 86, contacted HertsHelp after seeing an article in the Horizon magazine. She felt her house was always cold in the winter, but couldn’t afford to put her heating on for very long. The HertsHelp Adviser, Nicola, arranged for Caroline to have a visit from Groundwork as part of the Herts Healthy Home scheme. Groundwork provided some advice about energy saving measures and contacted her energy provider to apply for the Warm Home discount. They also discussed her finances and felt she may be eligible for additional financial support.

Groundwork identified that she could do with a benefit check, assistance regarding home safety and security and some further help as she was quite isolated during the week with family only visiting at weekends.

These details were passed back to HertsHelp to support with making appropriate referrals. After further discussion with Caroline, she wasn’t able to leave the house on her own due to her increasing vision impairment. Nicola made a referral to HertsHelp@Home to arrange a benefit check at home and provide advice and information about her finances so that she can better afford her energy bills. A referral was also made to Herts Home Security Service to check her window locks and fit a new lock to the garden gate. Nicola also discussed with Caroline the services available from Herts Society for the Blind, including their befriending service which Caroline was keen on, so a referral was made for them to contact her back.

A couple of weeks later Jane, one of the HertsHelp volunteers, made a follow up call to Caroline to check on how things were and whether she had heard back from the referrals made. Caroline confirmed that HHSS had visited and fit the locks as agreed. She also had an appointment with HH@H for this week and that HSB had made contact and were arranging for someone to visit her on a regular basis. Caroline said she was so grateful for the support she received and felt happier than she had in a long time.